Customer support
1 FAQ's
1.1 What is your return policy?

We accept unused items for up to 60 days from the purchase date for store credit. All holiday & custom orders items are final sale and cannot be returned. 

1.2 Do you do gift registries?

Yes we do! 

1.3 How do I create a gift registry?

Creating any type of gift registry is simple! You'll need to register for a new account with us if you do not already have one. Once you've created your account, you can create any type of gift registry in your account profile. Once you've set that up, simply shop as usual and when you are on a product page you will see an option to add the item to your registry. Have fun! 

1.4 What is personalization and monogramming?

Great question! Personalization of an item is done by printing a motif "initial" design or personal text, for example: "The Johnsons" on a special sticker that is then applied to the item to be personalized. You can personalize most glass, acrylic, and metal items. 

1.5 Can I personalize an item?

Absolutely! We offer personalization on most items for an added cost of $15.00

1.6 Which items can be personalized?

Most glass, metal & acrylic items can be personalized. 

1.7 Can a tablecloth or fabric item be personalized?

We do offer personalization on fabric items. Our $15.00 personalization fee does not apply to fabric items. If you would like to customize an item please reach out to [email protected].

1.8 How long is the turnaround time on personalized items?

Please allow up to 2 weeks for an item to be personalized and shipped. 

1.9 Do you offer gift wrapping?

Yes! Before you checkout, select the 'Gift Wrap" option and add it to your cart. 

1.10 What if the item I want is out of stock?

We hate it when that happens! If an item you are eyeing is out of stock you can reach out to us via email at [email protected] and we will try to get that item special ordered for you. 

1.11 What are your store hours?

Our store hours are as follows: 

Monday - Thursday: 11am - 5:30pm

Friday: 10am - 1pm

Saturday & Sunday: Closed

 

If you would like to schedule an after-hours appointment for gift registries please call or email us at

201-342-1089 or [email protected]

 

1.12 Are you open during holidays?

We are closed on National holidays and Jewish holidays. 

1.13 How much does shipping cost?

Shipping costs range depending on the destination, weight & dimensions of the shipment. 

1.14 Do you ship outside the U.S.?

Yes, we ship outside the U.S. but please be aware that higher receiving costs may incur depending on where you are located. 

1.15 When can I expect my item to arrive?

We try our best to get your items out the same day as your order if it is placed during regular business hours. Depending on your location, an item can take anywhere from 1-7 business days to arrive when ground shipping is selected at checkout. 

1.16 Are all items oven & dishwasher safe?

No. If an item is oven or dishwasher safe it will be in the description on the product page. If an item does not specify either of these then it is safe to assume the items are neither dishwasher nor oven safe. We highly recommend reading the care descriptions on the product page to ensure the longevity of your items. 

1.17 Do items need to be toveled/dipped?

If this question is applicable to you the answer is yes. Our items are not previously toveled.