Contact us: 201-342-1089

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Customer Support

Please contact us with questions or concerns at 201-342-1089 or email us at [email protected]

1 FAQ's
1.1 What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at 201-342-1089 or o[email protected].

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as Holiday items, items that have been sent with food or that have been used, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

All tablecloths, faux flowers, dinnerware, flatware & drinkware are final sale.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Shipping

Buyer is responsible for return shipping unless the item arrived damaged in which case On The Table will provide a shipping label.

1.2 Do you do gift registries?

Yes we do! 

1.3 How do I create a gift registry?

Creating any type of gift registry is simple! You'll need to register for a new account with us if you do not already have one. Once you've created your account, you can create any type of gift registry in your account profile. Once you've set that up, simply shop as usual and when you are on a product page you will see an option to add the item to your registry. Have fun! 

1.4 What is personalization and monogramming?

Great question! Personalization of an item is done by printing a motif "initial" design or personal text, for example: "The Johnsons" on a special sticker that is then applied to the item to be personalized. You can personalize most glass, acrylic, and metal items. 

1.5 Can I personalize an item?

Absolutely! We offer personalization on most items for an added cost of $15.00

1.6 Which items can be personalized?

Most glass, metal & acrylic items can be personalized. 

1.7 Can a tablecloth or fabric item be personalized?

We do offer personalization on fabric items. Our $15.00 personalization fee does not apply to fabric items. If you would like to customize an item please reach out to [email protected].

1.8 How long is the turnaround time on personalized items?

Please allow up to 2 weeks for an item to be personalized and shipped. 

1.9 Do you offer gift wrapping?

Yes! Before you checkout, select the 'Gift Wrap" option and add it to your cart. 

1.10 What if the item I want is out of stock?

We hate it when that happens! If an item you are eyeing is out of stock you can reach out to us via email at [email protected] and we will try to get that item special ordered for you. 

1.11 What are your store hours?

Typically our store hours are as follows: 

Monday - Thursday: 11am - 5:30pm

Friday: 10am - 1pm

Saturday & Sunday: Closed

Our hours are subject to change during daylight savings, holidays, and business vacation days. Please feel free to reach us at 201-342-1089 to inquire if we are open. 

If you would like to schedule an after-hours appointment for gift registries please call or email us at

201-342-1089 or [email protected]

 

1.12 Are you open during holidays?

We are closed on National holidays and Jewish holidays. 

1.13 How much does shipping cost?

Shipping costs range depending on the destination, weight & dimensions of the shipment. 

1.14 Do you ship outside the U.S.?

Yes, we ship outside the U.S. but please be aware that higher receiving costs may incur depending on where you are located. 

1.15 When can I expect my item to arrive?

We try our best to get your items out the same day as your order if it is placed during regular business hours. Depending on your location, an item can take anywhere from 1-7 business days to arrive when ground shipping is selected at checkout. 

1.16 Are all items oven & dishwasher safe?

No. If an item is oven or dishwasher safe it will be in the description on the product page. If an item does not specify either of these then it is safe to assume the items are neither dishwasher nor oven safe. We highly recommend reading the care descriptions on the product page to ensure the longevity of your items. 

1.17 Do items need to be toveled/dipped?

If this question is applicable to you the answer is yes. Our items are not previously toveled.